Refund policy

1. Returns and Exchanges

We offer a flexible return policy to ensure customer satisfaction. You can return any order within 30 days of receipt, provided the product is in its original condition and you have the receipt as proof of purchase.

 

2. Initiating a Return or Exchange

To initiate a return or exchange, please contact us through our official channels, including our Facebook page and WhatsApp. Our customer service team will guide you through the process.

 

3. Non-returnable or Non-refundable Items

All items are eligible for return or refund, provided they meet the conditions mentioned above.

 

4. Return Shipping Costs

Return shipping costs are the responsibility of the customer and will be equivalent to the original delivery cost. This ensures a fair and consistent approach to shipping fees.

 

5. Refunds

Refunds will be processed using the same method of payment as the original order, typically in cash. 

 

6. Refund Processing Time

Refunds are processed within 1 to 2 weeks from the receipt of the returned item. You will receive a confirmation once your refund has been issued.