Shipping policy

1. Shipping Methods

We offer standard shipping to ensure your orders are delivered in a timely manner.

 

2. Shipping Rates

Shipping rates are calculated based on the delivery region and are displayed at the time of order submission. Our goal is to provide transparent and fair shipping costs.

 

3. Delivery Times

Our estimated delivery times for standard shipping are typically between 1 to 3 business days. Delivery times may vary based on the specific location and external factors beyond our control.

 

4. Shipping Restrictions

Currently, we ship to the following areas:

- New Cairo

- Nasr City

- Heliopolis

- Obour

- Sherouk

- Madinaty

- Others (Will be confirmed through Whatsapp if it's applicable to deliver according to the place)

 

We are working to expand our delivery areas and appreciate your understanding.

 

5. Order Tracking

Customers can track their orders through our website. Order status updates will be provided, ensuring you are informed every step of the way.

 

6. Shipping Delays or Lost Packages

In the event of a shipping delay or a lost package, please contact us through our official channels. We will investigate the issue promptly and provide a solution, including reshipping the order or issuing a refund if necessary.