Pack Gouache Colors (12 Color) 6 ml

1. Shipping Methods

We offer standard shipping to ensure your orders are delivered in a timely manner.

2. Shipping Rates

Shipping rates are calculated based on the delivery region and are displayed at the time of order submission. Our goal is to provide transparent and fair shipping costs.

3. Delivery Times

Our estimated delivery times for standard shipping are typically between 1 to 3 business days. Delivery times may vary based on the specific location and external factors beyond our control.

4. Shipping Restrictions

Currently, we ship to the following areas:

- New Cairo

- Nasr City

- Heliopolis

- Obour

- Sherouk

- Madinaty

- Others (Will be confirmed through Whatsapp if it's applicable to deliver according to the place)

We are working to expand our delivery areas and appreciate your understanding.

5. Order Tracking

Customers can track their orders through our website. Order status updates will be provided, ensuring you are informed every step of the way.

6. Shipping Delays or Lost Packages

In the event of a shipping delay or a lost package, please contact us through our official channels. We will investigate the issue promptly and provide a solution, including reshipping the order or issuing a refund if necessary.

1. Returns and Exchanges

We offer a flexible return policy to ensure customer satisfaction. You can return any order within 30 days of receipt, provided the product is in its original condition and you have the receipt as proof of purchase.

2. Initiating a Return or Exchange

To initiate a return or exchange, please contact us through our official channels, including our Facebook page and WhatsApp. Our customer service team will guide you through the process.

3. Non-returnable or Non-refundable Items

All items are eligible for return or refund, provided they meet the conditions mentioned above.

4. Return Shipping Costs

Return shipping costs are the responsibility of the customer and will be equivalent to the original delivery cost. This ensures a fair and consistent approach to shipping fees.

5. Refunds

Refunds will be processed using the same method of payment as the original order, typically in cash. 

6. Refund Processing Time

Refunds are processed within 1 to 2 weeks from the receipt of the returned item. You will receive a confirmation once your refund has been issued.